We brought the latest AI-powered experiences to service providers
Thousands of possibilities. One provider.
We've made it easy for you to deliver automated customer and employee experiences on top of your existing communications offers.
Feature Overview
We've partnered with the top Automation, Conversational, and Generative AI platforms to provide highly personalized and context-aware Virtual Assistant solutions for your customers.
Why more than one platform? Because if you want to deliver the best possible experience for your customers across any channel, modality, or region, there is no one platform that does it all today. We choose the most appropriate platform for the task, including voice-specific implementations, generative AI conversational interfaces, conversational commerce, and rich business messaging.
Regardless of platform or use case, every virtual agent can deliver hyper-personalized interactions with complex workflows, industry-specific vocabulary, and deep business process integration.
Here a few use cases that Virtual Agents should be performing for your customers today:
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Automating Responses to Common Inquiries
Virtual Assistants can handle common customer and employee questions across voice, messaging, and social channels. Example use cases include product research, troubleshooting issues, and managing account inquiries.
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Automating Outreach for Specific Activities
Virtual Assistants can facilitate appointment setting, manage appointments, and send reminders. These automated interactions ensure timely and efficient communication with customers, improving satisfaction and reducing administrative burdens.
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Delivering 2-Way Conversational Engagement Campaigns
Virtual Assistants can execute promotional campaigns, manage sales follow-ups, and deliver timely information. This type of interactive communication helps maintain customer engagement and improve the performance of marketing initiatives.
Integration and Deployment
Sales & Customer Implementation Support by Creo Solutions
Scoping and Sales Support
Selling Virtual Agents can be complex. We make it simple by supporting your sales team and your customers throughout the sales process:
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Identify & Qualify Opportunities
We help you identify and assess new opportunities within your customer base and target verticals that would benefit from Virtual Assistants.
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Scope Opportunities and Proposal
We work with you and your customers to scope new opportunities. We guide customer conversations and expectations by using industry best practices.
And we help craft proposals that include industry best-practices and real-world results based on data from the world's leading enterprises and vendors.
Customer Implementation Support
We provide comprehensive delivery and implementation support, ensuring a smooth process from design to ongoing management:
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Analyze Existing Data & Workflows
We analyze customer data and workflows to understand the specific needs of the organization and inform the solution’s design.
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Design User Experiences & Workflows
Creo Solutions designs intuitive user experiences, workflows, and information flows to optimize customer and employee interactions.
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Platform Selection
Based on the requirements, we select the most suitable platform for building a Virtual Assistant, ensuring it aligns with the use case and technical needs.
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Development, Testing & Optimization
We handle the full development cycle, from coding the Virtual Assistant’s behavior to testing and optimizing its performance. This includes both standard automation and Generative AI enhancements.
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Localization & Language Tuning
Creo Solutions tunes the Virtual Assistant’s voice and language capabilities for specific regions, countries, and dialects to provide an optimal customer experience in any geographical location.
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Systems Integration & Ongoing Support
We integrate the Virtual Assistant with supporting business systems, execute data transformation and cleansing, and offer continuous monitoring and optimization to keep the assistant operating efficiently.
Post-deployment, we provide ongoing improvement to keep the Virtual Assistant up-to-date with customer needs and technology advancements.
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