We brought the most comprehensive local listing and review management suite to service providers
Birdeye has created the ultimate suite for service businesses and retailers to get found online, improve their reputation, and manage their social presence across locations.
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We've made it easy to integrate into your communications offers and deliver to your customers.
Feature Overview
Automated Business Listings Management
Centralize and automate the management of local business listings across 50+ top sites, ensuring potential customers find you where they are searching.
Automated Feedback and Review Requests
Automatically request customer feedback and reviews post-sale or post-service, streamlining the feedback process.
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Review Promotion
Encourage happy customers to post reviews on high-traffic platforms such as Google, Facebook, and other major review sites.
Issue Escalation
Ensure that customer complaints or issues are escalated directly to managers or front-line workers for timely resolution.
Review Publication
Publish positive customer reviews on the your website, increasing social proof and trustworthiness for future customers.
Referral Incentivization
Create referral programs that incentivize satisfied customers to refer new customers, driving organic business growth.
Integration and Deployment
Sales & Customer Deployment Support by Creo Solutions
Scoping and Sales Support
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Creo Solutions support your sales team in two ways:
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Sales Enablement
We provide you with the training and resources necessary to identify new opportunities and run your own sales motion.
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Sell With
We ride along to help you qualify, size, and close new deals.
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Customer Implementation Support
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We help you get new customers up and running quickly. Many customers can be up and running within a day. As an implementation partner for Birdeye, we work through your team or directly with your customer to complete each step.
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Configure Customer Branding and Review Request Campaigns
Set up the customer’s branding and ensure that review request campaigns align with their brand identity. This includes configuring personalized emails and messages that will be sent to customers after a sale or service is completed.
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Configure Local Listings
Ensuring your customer's business information is accurate and published consistently across the platforms their customers use the most.
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Integrate with CRM and Automate Review Requests
Configure integrations between their CRM and Birdeye to automate the sending of review requests at the right time in the customer's lifecycle.
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Train Users on Review Management and Performance Tracking
Train your customer on how to engage with customer reviews and how to monitor performance of key metrics including location performance, search views, and actions.
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